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FAQ

Where is my order? How do I track the status of my order?

Simply contact us via email with your order number and we will help you track your order.  

What cannot be returned?

 

  • We do not accept returns on any light bulbs.
  • We do not accept items that was previously installed.
  • Items that was bought on sale or wit a discount code upon checkout.
  • Made to Order Items (MTO)
  • Custom Made or Custom Cut Items
  • Items damaged through normal wear and tear.
  • Items damaged due to Load Shedding or sudden unplanned power outages.
  • Modifications – where the product was amended, adjusted or tampered with in such a way that it is deemed as modified from the condition that it was originally supplied to you.

Our policy lasts 7 calendar days. Should you wish to exchange or obtain a refund for your purchased product within 7 calendar days, we will happily credit you for the cost of the product (excluding cost of shipping). We do not accept returns or exchanges after 7 days and the matter will be considered as closed.

If you would like to return your product, you will be obliged to cover the shipping costs both ways.

If 7 calendar days have gone by since your receipt of delivery, unfortunately we can’t offer you a refund or exchange no matter the reason.

See our full Shipping and Returns Policy here.

How do I open an account?

Please click on ‘My Account’.  You will then be prompted to a new page where you will find the ‘Create a new account’ button. Click on ‘Create a new account’ and fill out your details as requested before clicking on ‘Submit’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

Can I change or cancel my order once it has been placed?

We process orders very quickly – often within minutes of them being placed online – so if you would like to change or cancel your order, please contact our customer service team as soon as possible. We’ll do our very best to make any alterations to your order prior to it being dispatched, but it’s very likely that your order will already have been picked, packed and dispatched. If this has happened, then we will be unable to change your order .

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